Frequently Asked Questions

Still have questions? Click the button below and a Bluebonnet Baby Rentals Team member will be in touch!

How far ahead should I make my reservation?

The sooner you can reserve your gear, the better! Holidays and the vacation season is our busiest season and it's not uncommon for us to run out of our popular items.

If your selected dates are already booked, contact us and we will let you know if there are any changes to our availability.

When do you pay for your gear?

We request full payment at the time of booking. Because we are taking inventory offline and reserving it from other potential families, we request the full balance in advance of your rental period.

We have a 2-day rental period minimum for all gear. Our platform allows for rentals up to one month at a time. If you have any interest in a long term rental longer than the available durations, please contact us!

How much does delivery cost?

We strive to operate with transparency and care - so the price you see is the price you pay. 

There may be additional delivery fees for same day rentals or holiday drop off/pick up. Otherwise, our delivery and pick up is at no charge to you.

What areas do you deliver/pick up in?

We love Waco and are so proud to serve families in the area. We will drop off & pick up in the following cities: 

Waco, Hewitt, Woodway, McGregor, Lorena, Robinson, China Spring, and Bellmead. 

How do you clean your items?

Bluebonnet Baby Rentals has child safety at the forefront of our work. Each and every item is inspected before pick up and after drop off. 

We use all natural and/or non-toxic cleaners. Each item rented is cleaned from top to bottom, including steam cleaning and sanitizing. If you have questions about the products we use, feel free to contact us! 

How do cancellations work?

We understand even the best of plans may fall through some times. Orders cancelled between 2 to 5 business days of the scheduled delivery day will be charged 50% of the Order Total. Orders cancelled inside 2 business days of the scheduled delivery are non refundable. All cancellations are subject to a $30 restocking fee. 

How do we get our gear?

At the start of your reservation time, a Bluebonnet Baby Rentals team member will ensure you have your items. No matter where you are staying, we are happy to meet you at the airport, drop items off at grandma's in advance of your arrival, or coordinate with your vacation rental so your items are there and ready for your stay. 

Let us know how we can best serve you! Be sure to contact us if you have any special requests.

What is the best way to return gear?

When you reserve your items, you will list your desired location for rental returns. Our team is happy to meet you for easy transfer of your rented gear. Staying at a friends, with family or vacation rental? What about catching a flight? We can meet you where you are!

Uh-oh. I lost/damaged our gear. What now?

We know sometimes things happen. First, contact your Bluebonnet Baby Rental team member as soon as an incident has occurred.

Once your reservation has begun, you are responsible for your reserved gear. This includes any damage, lost, stolen or extra dirty equipment. Because of this, please do not allow smoking near any of the equipment as the gear can absorb the odor. 

In the event that the gear is lost, stolen, damaged or extra dirty, there will be additional charges. View our terms and conditions for more detailed information.

Our Gear